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Latest FAQ

How to activate a one-month trial license?

You can easily activate a free one-month trial for our PRO features.

How to activate it

  1. Install the mobile app on Android or iOS.
  2. Try to use any paid PRO feature such as Low Stock Alerts or Expiration Dates.
  3. The free one-month trial will be activated for your account.

Important notes

  • No credit card required: You can activate the trial without entering any payment information.
  • Automatic cancellation: The trial automatically expires after one month. You will not be charged unless you actively subscribe.
  • Platforms: The PRO trial works across Android, iOS, and Web.

Testing Scanner+ features

For Scanner+ features, we offer 50 free scans instead of a time-based trial. These are activated automatically as soon as you install the mobile app so you can test the scanning capabilities immediately.

Does the trial license provide access to all features?

Yes. The trial license gives you full access to explore virtually all features across Android, iOS, and Web, so you can evaluate the complete product experience.

Trial limitations

  • Export restrictions: Excel, CSV, and print report exports are limited to 100 rows per export during the trial period.
  • Paid licenses do not have a row limit for exported files.
How to try the app with my team before purchasing?

You can test the app's collaborative features using the free one-month PRO Team Trial. This allows multiple users to experience synchronized inventory management together.

How to activate the Team Trial

  1. Go to the trial activation page: https://web.mobileinventory.net/team_trial
  2. Enter your email address.
  3. Ask your team members to install the app.

Team Trial details

  • No credit card required: Payment details are not needed to start the Team Trial.
  • Automatic cancellation: The trial expires automatically after one month and you will not be charged.
  • Platforms: Team members can collaborate on Android, iOS, and the Web app.
I purchased your app. Where do I get the invoices from?
  • Android purchases: Invoices are issued by Google. Download them from Google Payments.
  • iOS purchases: Invoices are issued by Apple. Download them from Apple.
  • Web app purchases: Invoices are issued by our company through Stripe. Download them from our Web app.
Is it possible to add new features to the app?

Yes, we are open to ideas and suggestions.

Please submit your request here: https://support.mobileinventory.net/articles/new-feature-request/

Or send us an email at [email protected] with a detailed description of how you would like the feature to work.

How we usually handle new development requests

  • Bugs: We prioritize fixing and releasing them as soon as possible.
  • Small features useful to all clients: These are usually added to the next release, which is typically every two months.
  • Large features with general applicability: These are added to our roadmap, and we decide the best time for implementation.
  • Small company-specific features: We do not develop these.
  • Large company-specific features: We require detailed specifications first. After review, we provide a development quote. These features are not included in the main app on Google Play and require separate deployment.
Can I log into my account on multiple devices at the same time?

No, simultaneous logins on multiple devices are not supported.

You can switch between devices by logging out on one device and logging in on another, but using the same account on two devices at the same time is not possible. This limitation helps ensure data integrity and system security.